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If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at info@bestfriendboutiquepr.com
Please note: Orders CANNOT be changed, modified, or canceled after checkout!
Merchandise can ONLY be returned if DAMAGED OR DEFECTIVE. Damages may be returned for store credit ONLY We MUST be notified of a damage within the 3 business days of receiving the item(s).
Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
Shipping is non-refundable. Best Friend Boutique, LLC is not responsible for return packages that are lost or damaged.
To be eligible for store credit you must do the following to get a return authorization: Email info@bestfriendboutiquepr.com with a photo of each page of your packing slip that was included in your order, your order number & reason for return, ALONG with the filled out authorization form!
All items must be unworn, unwashed, & in the original condition that they are received in (tags & boxes included if applicable) Best Friend Boutique, LLC must receive items within 14 days of shipping date of purchase.
If you received a DAMAGED item, we MUST be notified via e-mail info@bestfriendboutiquepr.com within 3 DAYS of delivery with a completed authorization form. WE ARE NOT LIABLE FOR ANY DAMAGES AFTER 3 DAYS OF RECEIVING! If you have any questions please email us at info@bestfriendboutiquepr.com
Once we receive your return, STORE CREDIT will be processed within 5-7 business days.Please enclose this form with the items to be returned and mail to:
Best Friend Boutique, LLC
Carr. 560 Barrio Camarones 9924
Villalba, Puerto Rico 00766
Once we receive your return, it will be processed within 5-7 business days.
Shipping is non-refundable. Best Friend Boutique, LLC is not responsible for return packages that are lost or damaged.If you purchase an item with a discount of 10% or more or purchase an item in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us.
Best Friend Boutique is NOT responsible for:
Products that are lost or damaged in the mail. The US Postal Service, UPS, FEDEX or any other delivery partner used will be responsible once we ship the packages.
Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small-time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@bestfriendboutiquepr.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
If you received a DAMAGED item or are MISSING items from your order, we MUST be notified via e-mail info@bestfriendboutiquepr.com with a photo of the damaged or missing item(s), each page of the packing slip, and the filled out authorization form within 3 DAYS of delivery.
WE ARE NOT RESPONSIBLE FOR DAMAGES OR MISSING ITEMS AFTER THE 3 DAYS OF RECEIVING YOUR ORDER! Please carefully inspect all items included in your order!
If you have received an item with any problems or defects or are missing any items, please contact our warehouse at info@bestfriendboutiquepr.com within 3 DAYS to inform us of the issue.You will NOT be offered a refund, store credit, or exchange without the following information. Please email the following:
If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You MUST include a photo of the damage/ defect with your email.
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor/ outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.